1. What are your postage and packaging charges?
At AVNow all of our prices include postage and packaging costs. So the price you see is the price you pay.

2. What delivery methods do you use to send out orders?
We use Royal Mail 1st class post for small items and ParcelForce for large items.

3. Where do you despatch your orders?
We despatch our orders from our Northampton Warehouse.

4. Can I place an order outside the UK?
We only deliver orders to the UK or Ireland. Please contact us first before placing an order to avoid disappointment.

5. When can I expect to receive my order?
If you place an order before our cut-off delivery time, which is 3.00pm and if you order an item, which is in stock your orders are dispatched the same business working day. The arrival of your order will depend on the delivery you chose when ordering.

6. Do I have to sign for my package?
Depending on the value of the order some of our deliveries require signature at the delivery location, for security reasons.

7. Can I track my order?
Yes, you can call our order tracking number on 01604 684810 or email orders@avnow.co.uk

8. My order is due for delivery for today, what time will it be delivered?
Your order will be delivered anytime between 9am – 5.30pm. You can call our order tracking number on 01604 684810 or email order@avnow.co.uk for further information.

9. What happens to my order if I am unable to collect it?
If you are not available to collect your order and our courier attempts a delivery, they will leave a calling card, which will provide you with details on arranging to collect at a local depot or a new time for re-delivery at your convenience.

10. Will my order be despatched together or subsequent packages?
If you place an order with more than 1 item and one of the items are out of stock, we will wait until we receive stock for those items and despatch your complete order together. If you need one of the items, which are in stock and you need it urgently you can request to separate the order by calling: 01604 684810 or email customerservices@avnow.co.uk

11. Can you deliver to alternative address other than my billing address?
Yes that’s fine. Remember to add the address in your address book within your account area.

12. I placed an order yesterday with next day delivery it has not arrived, its now 8.00pm?
If this is the case, you must inform us immediately so we can investigate the reason for this with our courier provider.

13. What if the courier company loses my package?
This must be reported to us, so we can investigate further with our courier provider. You are fully insured by our services.

14. What if the items are damaged or go missing during transit?
This must be reported to us immediately, so we can take appropriate action with our courier provider.